Refund policy
At Blockbade, we want you to be fully satisfied with your purchase. This policy explains how returns, refunds, and replacements are handled.
1. Return Eligibility
You may request a return within 30 days of delivery if:
- The item is unused and in original condition
- All original packaging, manuals, and components are included
- The item is not damaged due to misuse
👉 Returns that do not meet these conditions may be declined.
2. Non-Returnable Items
We do not accept returns for:
- Used or assembled products
- Items damaged by improper use
- Final sale or clearance items (if clearly marked)
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide photos or video evidence
- We will offer a replacement or full refund at no additional cost
4. Return Process
To initiate a return:
- Email us at support@blockbade.com
- Include your order number and reason for return
- Our support team will provide return instructions
👉 Do not send items back without prior authorization.